14 Jobs in Albuquerque, NM
Virtual Xcellence is Hiring an IT Support Near Albuquerque, NM
- Knowledge and experience on windows 7 /10 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool – ex – Service now.
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Teams , VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Asset Management
- Good to have – knowledge in AD and smart hands and feet support.
- Knowledge and experience of supporting MAC devices and tablets.
Job Types: Full-time, Permanent
Salary: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
Experience:
- IT support: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time | Other
$44k-54k (estimate)
04/02/2024
07/29/2024
The job skills required for IT Support include IT Support, Operating System, Installation, Service Desk, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support positions, which can be used as a reference in future career path planning. As an IT Support, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support. You can explore the career advancement for an IT Support below and select your interested title to get hiring information.
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